Shipping

Domestic Orders

Standard shipping is to a street address by either US Priority Mail, Federal Express (FedEX) or United Parcel Service (UPS) Ground and the charges are listed below. Cost is for delivery without signature. Packages take anywhere from 1-7 business days, depending on the destination and distance from Carlsbad, California. All Carriers start counting transit time the business day after they pick up your package from our warehouse.  All orders ship from our Carlsbad warehouse.

Please order holiday gifts by December 1st for on-time delivery

 

Order Total

Shipping Charge

Up to $16.00

$7

$15 – $40

$10

$40 – $60

$11

$80 – $100

$14

$100 – $150

                           $16

$150 – $200

$18

$200 and above

$20+

 

EXPRESS 3-Day and 2-Day UPS service is available for an additional charge and the order goes to the 'front of the line' in the warehouse. For orders totaling over $200 the additional charge will be higher and added to your order total. The shipping charge on some very large orders will not appear when you are placing your order (it will show $0.00) but will be calculated and added when we process the order. 

Holiday Shipping: Please note that after December 12th, all Carriers will only accept these packages on a "best efforts" basis and will not guarantee Ground, 2-day or 3-day delivery. FYI: UPS starts counting the day after they pick it up. DURING THE 2020 HOLIDAY SEASON, WE RECOMMEND SHIPPING AS EARLY AS POSSIBLE.

WRONG ADDRESS  If an order is already in transit with UPS they charge us between $11.00 and $17.00 to make a change on the address. An order sent by USPS will simply be returned to us eventually and will have to be reshipped. Any charge for address correction may be charged back to your account. Please double check before submitting your order.

INTERNATIONAL ORDERS

Orders to countries and states outside mainland/continental USA, will be shipped via best carrier (balancing transit time and cost) and are charged accordingly.

Shipping cost is calculated and applied at the time of shipping, and will result in a second charge for shipping. We will email you with an invoice for the shipping charge, once we receive notification of payment we will ship out your order.

CANADIAN ORDERS  Shipping times to Canada are about 9-15 business days.

 

Shopping Information

What forms of payment are accepted?

We accept Visa, Mastercard, Discover and American Express credit cards and for mailed in orders we also accept checks.

Our banking entity is RILEY DESIGN, in San Diego.  You may see that information on your bank statement.

Please MAKE ALL CHECKS PAYABLE TO Linnea Design. Be aware that credit cards make bookkeeping easier as credits, tax, errors and refunds can be handled relatively quickly.  Refund check amounts for $10.00 or less will not be issued and will stay as a credit on your account.

Will Linnea Design send a confirmation e-mail?

If an email is provided, a confirmation will be sent on completion of each order, summarizing the order data. If you do not receive it within one hour, please call our toll-free number, 888.682.2577, and we will check on your order.

Orders that have an email address provided will receive shipping confirmation sent when your package is logged into our shipping system. It will include your tracking number and a link for tracking online.

How can I find out the status of an order made online?

Contact customer service via toll-free telephone, 888.682.2577 (M-F, 9am to 5pm PST), or e-mail us at info@linneadesign.com. Your order is referenced by your last name, zip code and/or order number.

What kind of browser do I need in order to make online purchases from Linnea Design?

To make purchases online from this site, you must have an SSL-enabled browser such as Chrome or Microsoft Internet Explorer (version 8.0 or higher).

How can I change my password or address?

To recover a password, you can choose “Account” from the primary navigation, then choose “Forgot your password” from the Login page.

Once you've entered the email associated with your account, the system will send you an email to reset your password.

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To update an address, you must login to your account.

Once you're logged in,  choose "Account" from the primary navigation, then choose "View Addresses" button. 

From there, you can Edit, Delete, or add a New Address to your account. 

Returns, Damage & Delivery Problems

If you want to return an item, for refund or exchange, please call us. We try to happily accommodate your request and go on a case by case basis. Items must have been purchased directly from us and be returned to us in re-salable condition (packaged, shrink-wrapped, undamaged) before a refund can be processed.

If you receive an item damaged in shipping please call us.

Please contact us within one month of purchase with any of the above issues or non-delivery.

Our toll-free phone is 888.682.2577 (9-5, M-F, West Coast time).

The address to return orders is: LINNEA DESIGN DIRECT RETURNS, 1815 Aston Ave, Suite 104, Carlsbad, CA 92008