What forms of payment are accepted?
We accept Visa, Mastercard, Discover and American Express credit cards and we also accept checks.
Our banking entity is RILEY DESIGN, in San Diego. You may see that information on your bank statement.
Please MAKE ALL CHECKS PAYABLE TO Linnea Design. Be aware that credit cards make bookkeeping easier as credits, tax, errors and refunds can be handled relatively quickly. Refund check amounts for $10.00 or less will not be issued and will stay as a credit on your account.
Will Linnea Design send a confirmation e-mail?
A confirmation will be sent on completion of each online order, summarizing the order data. If you do not receive it within one hour, please call our toll-free number, 888.682.2577, and we will check on your order.
NON-WEB ORDERS that have an email address in the shipping address data will receive a shipping confirmation sent when your package is logged into our shipping system. It will include your tracking number and a link for tracking on-line.
How can I find out the status of an order made online?
Contact customer service via toll-free telephone, 888.682.2577 (M-F, 9am to 5pm PST), or e-mail us at email@example.com. Your order is referenced by your last name, zip code and/or order number.
How can I change my password or address?
To recover a password, you can choose “Account” from the primary navigation, then choose “Forgot your password” from the Login page.
Once you've entered the email associated with your account, the system will send you an email to reset your password.
To update an address, you must login to your account.
Once you're logged in, choose "Account" from the primary navigation, then choose "View Addresses" button.
From there, you can Edit, Delete, or add a New Address to your account.
Returns, Damage & Delivery Problems
If you want to return an item, for refund or exchange, please call us. We try to happily accommodate your request and go on a case by case basis. Items must have been purchased directly from us and be returned to us in re-salable condition (packaged, shrink-wrapped, undamaged) before a refund can be processed.
If you receive an item damaged in shipping please call us.
Please contact us within one month of purchase with any of the above issues or non-delivery.
Our toll-free phone is 888.682.2577 (9-5, M-F, West Coast time).
The address to return orders is: LINNEA DESIGN DIRECT RETURNS, 1815 Aston Ave, Suite 104, Carlsbad, CA 92008